If the item(s) you purchased do not work out for any reason, you must Return or Exchange them within 30 days. After 30 days, Returns will only be processed as store credit. Absolutely no Returns or Exchanges for store credit after 3 months.
~Shoes must be returned to us in unworn, pristine condition. When trying on shoes at home, please only walk on carpet to prevent scratching the soles.
~All item(s) must be in all of their original packaging, including inner and outer boxes, and the items MUST be placed back into the original bags as well. No exceptions. We will not issue refunds for items that are not in all of their original packaging or if the items arrive damaged due to lack of original packaging. If items are not re-bagged, we will charge a handling/re-stocking fee of $15 at our discretion.
Return address is:
Lucky Lou Shoes
PO Box 1653
Denton, Texas 76202
We provide shipping labels for all Domestic returns that you can download, print and attach to the package. The cost of the return shipping label will be deducted from shoes returned for Refund. (Shoes from multiple orders may be returned in one box to reduce shipping cost.) Return shipping will be credited for Store Credit and Exchanges.
~All packages will be processed to be returned to us via USPS Parcel Post only (not UPS or FedEx)
If you are shipping from an international address, you are responsible for return shipping. Please note that we cannot reimburse customs fees for returns or exchanges. The customer is responsible for following local procedures for recouping taxes and duties.
If you would like to exchange your item(s) for something different, such as a different size or style, please let us know that information when you email us. Please note: We do not provide Return Labels for Exchanges. If you're exchanging your item(s), please include $15 cash (no checks or money orders, please) to cover the cost of the return shipping your new items to you. Again, please send your item(s) back to us via USPS only as UPS and FedEx do not deliver to PO Boxes