Shipping Policy

 We ship our shoes and accessories World Wide.  

Every item is individually inspected, carefully packaged by hand, prepared for shipment from our studio and accurately processed for delivery.  This can take 3-5 days from the time you place your order to the time the package is delivered to the carrier.

The shipping options listed are the times it takes the carrier to deliver your package, in addition to our processing time.  If you need your item shipped more quickly, please contact us at admin@luckyloushoes.com.

For Domestic orders, we ship via UPS, USPS Parcel Post and USPS Priority and you will generally receive your order within 3-4 days after we post it.  Please note that we have absolutely no control over how any carriers deliver their packages and they may leave you a note telling you to pick up your package at the local Post Office.  We are not responsible for any theft of packages.



For International orders, we ship via UPS International and UPS.   Shipping to Overseas addresses via UPS takes around 3-5 days and is guaranteed but shipping via DHL and USPS can take from 2-4 weeks.   We cannot be responsible for very late or undelivered orders and we will not issue any refunds for packages that are delivered late.
For international orders:  applicable duties, taxes and import fees are calculated and collected at checkout, so there are no unexpected import charges upon delivery.

We suggest tracking your order at https://www.17track.net/en.  This website will provide the most detailed information on where your package is traveling.
 

PLEASE NOTE:  if a customer decides to refuse their package for any reason and it gets returned to us, we will be charged fees by the carrier and those fees will be passed onto the customer.

We have absolutely no control over how Overseas carriers deliver their packages and they may leave you a note telling you to pick up your package at the local Post Office. 
We are not responsible for any theft of packages.