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Store Policies

Hours

Monday - Friday 9am-6pm Central Time. 
We try not to be in the office on weekends and will respond to all weekend emails when we return on Monday morning.  
Please note that due to the high volume of orders, we ship on Tuesday and Friday only.  Even though you may select 2-3 Day Delivery, that refers to the time it takes the carrier to deliver your order once we have posted it.  It will still take us an additional 3-4 days to process your order through our warehouse.
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Variations

All of our shoes are hand-carved from natural wood.  We do our best to make sure that all shoes are exactly the same design and style as the original, but since we employ many different artisans to produce our shoes there may be some very slight variations in the wood or carvings.   You will most likely not even notice these variations.
Our straps are also hand-cut, sewn and placed. 
 

 We ship our shoes and accessories World Wide.  

For Domestic orders, we ship via USPS Parcel Post and USPS Priority and you will generally receive your order within 3-4 days after we post it.  All orders moving within the US are currently unaffected by current events.  Please note that we have absolutely no control over how USPS delivers their packages and they may leave you a note telling you to pick up your package at the local Post Office. 

Please note that due to the high volume of orders, we ship on Tuesday and Friday only.  Even though you may select 2-3 Day Delivery, that refers to the time it takes the carrier to deliver your order once we have posted it.  It will still take us an additional 3-4 days to process your order through our warehouse.

For International orders, we ship via UPS International and UPS.  Please note that we do NOT recommend shipping via USPS at this time, even though the price is cheaper than UPS.  Shipping to Overseas addresses via UPS takes around 7-15 days but shipping via USPS can take from 2-4 weeks.  If you choose USPS, please note that shipping via USPS is getting quicker but we cannot be responsible for very late or undelivered orders.  We will not issue any refunds for packages that are delivered late.

No matter how you choose to ship, we suggest tracking your order at https://www.17track.net/en.  This website will provide the most detailed information on where your package is traveling.

Your individual country may charge you an import tax and we have no control over what that will be.

We have absolutely no control over how Overseas carriers deliver their packages and they may leave you a note telling you to pick up your package at the local Post Office.