Store Policies

Hours

Monday - Friday 9am-6pm Central Time. 

We try not to be in the office on weekends and will respond to all weekend emails when we return on Monday morning.  

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Variations

All of our shoes are hand-carved from natural wood.  We do our best to make sure that all shoes are exactly the same design and style as the original, but since we employ many different artisans to produce our shoes there may be some very slight variations in the wood or carvings.   You will most likely not even notice these variations.

Our straps are also hand-cut, sewn and placed.  

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Shipping

UPDATE ON SHIPPING: 

Due to the current Strife, all Overseas orders will take a few days longer than usual to arrive.  Your individual country's delivery restrictions will apply and we have no control over this.

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All orders moving within the US are currently unaffected.

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We ship our shoes and accessories WorldWide. 

We generally ship 72 hours after receiving orders, unless there's a weekend or holiday involved.

For Domestic orders, we ship via USPS Priority and you will generally receive your order within 3-4 days after we post it.

FOR INTERNATIONAL CUSTOMERS:   We ship via USPS First Class International.  

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Returns and exchanges

If the item(s) you purchased do not work out for any reason, you must return/exchange them within 30 days.  After 30 days, returns will only be processed as store credit.   Absolutely no returns/exchanges for store credit after 3 months.   

Please send us an email at luckyloushoes@yahoo.com to let us know you would like a return/exchange.   Please EMAIL US to let us know you need to exchange or return, rather than calling us.  Emails and DMs on Instagram are answered much more quickly than calls.

If you would like to simply return your shoes for a full refund (less the shipping price), please follow these steps:

~Shoes must be in unworn, pristine condition.

~All item(s) must be in their original packaging.

~Please send your item(s) back to us at the PO Box listed on the package.

~Please send the package back to us via USPS Priority only and email us the tracking number once you've posted the package.

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If you would like to exchange your item(s) for something different, such as a different size, please let us know that information when you email us.  If you're exchanging your item(s), please follow the steps above AND include $15 cash (no checks or money orders, please) for $15 to cover the cost of the return shipping.