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Store Policies

Hours

Monday - Friday 9am-6pm Central Time. 
We try not to be in the office on weekends and will respond to all weekend emails when we return on Monday morning.  
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Variations

All of our shoes are hand-carved from natural wood.  We do our best to make sure that all shoes are exactly the same design and style as the original, but since we employ many different artisans to produce our shoes there may be some very slight variations in the wood or carvings.   You will most likely not even notice these variations.
Our straps are also hand-cut, sewn and placed.  

Shipping

We ship our shoes and accessories WorldWide. 

Please note that we are currently out of stock in our usual high-quality shoe boxes - due to the current Situation.  Your shoes will still arrive securely in a pretty dust bag but without a shoe box.  Our new shipment of packaging will arrive in October. 

We generally ship 72 hours after receiving orders, unless there's a weekend or holiday involved.

For Domestic orders, we ship via USPS Parcel Post and USPS Priority and you will generally receive your order within 3-4 days after we post it.  All orders moving within the US are currently unaffected by current events.  We have absolutely no control over how USPS delivers their packages and they may leave you a note telling you to pick up your package at the local Post Office. 

For International orders, we ship via UPS International only at this time.  Until the USPS system starts running a bit more smoothly, UPS is the only option.  We suggest tracking your order at https://www.17track.net/en.  This website will provide the most detailed information on where your package is traveling.

Your individual country may charge you an import tax and we have no control over what that will be.

We have absolutely no control over how Overseas carriers deliver their packages and they may leave you a note telling you to pick up your package at the local Post Office. 

Returns and exchanges

If the item(s) you purchased do not work out for any reason, you must return/exchange them within 30 days.  After 30 days, returns will only be processed as store credit.   Absolutely no returns/exchanges for store credit after 3 months.   

Please send us an email at luckyloushoes@yahoo.com to let us know you would like a return/exchange.

Overseas customers - please email us at the above address and we will give you specific instructions.

Domestic customers - please follow the steps below:

If you would like to simply return your shoes for a full refund (less the shipping price), please follow these steps:

~Shoes must be in unworn, pristine condition.

~All item(s) must be in their original packaging.

~Please send your item(s) back to us at the PO Box listed on the package.

~Please send the package back to us via USPS Priority only and email us the tracking number once you've posted the package.

 

​Exchanges only

If you would like to exchange your item(s) for something different, such as a different size, please let us know that information when you email us.  If you're exchanging your item(s), please follow the steps above AND include $15 cash (no checks or money orders, please) to cover the cost of the return shipping.